Frequently Asked Questions

Please read our FAQ before sending us a message.

GENERAL

What is included in my order?

Your order will include wedding invitation pockets, blank inner cards, mailing envelopes and seal stickers. If you order ribbon designs, ribbons will also be included. Inner card printing is not included.

The cards kits we offer are printable and compatible with printers which can customize the paper size. You can print your own text, graphic, photos, etc.

You can use Photoshop, Microsoft word or other program to create template and print your favorite format on the BLANK invitations.We suggest you make a test print before printing all of the invitations. You can print or write your own text, graphic, photos, etc. On the blank side of the inner sheets.

Do you have a retail location?

Amazepaperie is an online stationery boutique. We do not have a public studio.

Do you offer samples?

We are so sorry that currently we do not offer samples.

ORDERING

When will my credit card be charged?

Your credit card will be charged at the time of purchase.

Can I order over the phone?

All ordering must be done through our website. We’re unable to take orders over the phone.

Are envelopes included?

Yes. Single blank envelopes are included in the price of wedding invitations, blank inner cards.

COLOR

Are designs color customizable?

Yes, of course! If you want to purchase one particular color, you can contact us and we will send you the color palette. You may select as many wraps colors as you’d like for your stationery at no additional charge.

Will the color of my stationery match my screen?

Because all monitors display color differently, your printed stationery may not match what you see on your screen. We are unable to accept returns based on color for this reason.

If you are concerned about colors, we highly recommend ordering a sample set. The final prints will look exactly like the sample.

MATERIALS

What paper types do you offer?

Our laser cut invitations are made of shimmer or matte cardstocks at no additional cost. White shimmer is a thick, 100lb/11pt heavyweight cover stock with a white base and a subtle shimmer finish.

Can I mix and match paper types?

We're unable to mix and match paper stocks or paper weights. The stock selected during personalization will be used for all items in your suite.

ASSEMBLY

Will my stationery arrive assembled?

Wedding invitations ship flat and require assembly. Wraps also require assembly. If ribbon is ordered, it will be shipped on spools and will need to be cut down for use. Everything needed for assembly will be included with your order.

How do I assemble my ribbon invitations?

Ribbon invitations should be assembled in the following order: Ribbon, invitation, large enclosure. Center the ribbon around the stack of cards and gently pull both sides towards the center before tying in a flat knot or bow.

SHIPPING

How much is it for shipping my order?

The minimum amount of one product SKU must be 30 or more, and you will enjoy free shipping. After you confirm your order, it will take 5-7 business days before you get the package.

Do you ship to other countries?

Yes. We ship to most countries worldwide including Australia, UK, Ireland, Denmark, Sweden and France among others. If you are buying from abroad, extra shipping fee is needed, and we will contact you before shipping.

Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.

CANCELLATIONS

Can I cancel my custom stationery order?

For customized stationery, we can cancel your order and process a full refund as long as proofs have not been sent.

If proofs have already been sent, there is a cancellation fee of 25%, whichever is greater. This is due to the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded.

If you are unhappy with your proofs for some reason (we don’t think you will be!), just let us know! Our designers are committed to creating a fantastic design and if there’s something you’re just not liking, we will continue to work with you until you’re satisfied.

RETURNS

Can I return my custom stationery?

Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.

If there is an issue with your order, please contact us! We're committed to your satisfaction and will be happy to work with you if you're unhappy for some reason.

Can I return samples?

Sample sets are not returnable.

If your sample was damaged in transit, or you received the wrong sample, please contact us and we will send a replacement.

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